If the file type isn’t supported, contact us to request it. If you need either of those, go to Deep Drill > Preferences > File Types, check the box next to the type you need and then re-scan your disk. Note that HTML and XML file types are not scanned by default. If you are trying to recover a specific file type, check What File Types Can Disk Drill Recover? to ensure that Deep Scan supports that particular type.Do not search by keyword, as that does not work with Deep Scan results. Try to filter the results by file type, date and size and then preview each file by clicking the “eye” icon next to the name to see if it is the file you need. The file you need may be in the list, but you don’t recognize it because it has been given a name like “file123.doc” or “180×600.jpg”. Note that Deep Scan does not recover files with their file names intact.However, it’s equally possible that you haven’t used Disk Drill to its fullest potential yet.
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